Shipping & Handeling

Healing Naturally Store accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All direct to consumer orders are shipped from our location in Lutz, Florida via USPS. Healing Naturally Sotre ships to all 50 U.S. states and follows the standard methods available by USPS.

Orders placed are usually processed and shipped within 2 – 6 business days from the time the order is placed. Priority and Express orders placed before 3:00 PM ET will be processed and shipped out the same business day. Priority and Express orders placed after 3:00 PM ET will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday evening to Sunday will be processed the following Monday and shipped within 2 – 6 days. USPS does not pick up or deliver on Sundays.

The tax rate is based on the shipping address and not the billing address.

In the U.S. USPS observes the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Washington’s Birthday (aka President’s Day)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • Christmas Day

LOST OR STOLEN PACKAGES

If the package shows delivered to your address but is missing you must report the loss to us within two (2) weeks of placing your order). Once you have reported your lost package, we will launch an inquiry with USPS regarding the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.

SHIPPING METHOD

*Limited options are available depending on the destination

Service Delivery Time
Express Shipping 1-2 business days (Typically by end of day)
Priority Shipping 2-3 days (Typically by end of day)
Standard Shipping 4-9 business day

TRACK PACKAGE

Orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com. If you do not receive a shipping confirmation email within 2 business days of placing your order, check your email system’s spam/junk folder. If you are still unable to locate your shipping confirmation email, please contact us. Please be sure to include your order number (if you have it), name of recipient, and approximate date ordered.

REFUSE PACKAGE

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs.

The amount of these charges will be subtracted from your merchandise refund.